CLIENT RESPONSIBLE MANAGER

Company
TAG Aviation
Job Location
Hong Kong S.A.R., Asia Pacific
Job Role
Corporate
Contract Type
Full-Time
Salary
Posted Date
2025-03-18
Job Expiry Date
2025-04-17
Qualification
Bachelor’s Degree

Job Responsibilities:

General

  • Responsible for aircraft management client accounts from the first days of the Agreement until termination.
  • Pro-active monitoring of client accounts.
  • To maintain good working relationship with the client and client’s representative.
  • Overview of aircraft financial status.
  • Suggest changes when required by specific clients or market development.


Start-up & Termination

  • Supervision of aircraft induction “start-up” process.
  • Establish a relationship with the Client and/or Client’s office or representative.
  • Obtain essential information for meetings and following up all action items need to be completed in timely manner.
  • Prepare take-over from BD – ensure all relevant Client and aircraft information is collected.
  • Handle requests on aircraft sale.
  • Supervision of smooth exit and handover to the next operator or assist in the sale process.


Operations

  • Monitor aircraft operations to ensure the smooth running of the assigned accounts.
  • Communicate with Clients and/or representatives on a regular basis to maintain and build a trusting relationship.
  • Monitor accounts pro-actively by liaising with all departments to ensure all relevant information to be distributed correctly.
  • Liaise with other TAG entities, vendors and suppliers while maintaining a good relationship to ensure TAG has the most updated information.
  • Handle requests on aircraft/crew base change, aircraft type change, change of registration and aircraft financing / re-financing.
  • Compile incident report and explanation to client when necessary.
  • Coordinate with FMT team on incident report and insurance claims submission.
  • Follow up with insurance brokers and underwriters to achieve shortest lead time in insurance claims.
  • Delivering message to client whenever a renewal of the company policy (e.g. annual leave and travel policy).
  • Liaise with CAM and FMT to present the scheduled maintenance plan to the client and seek client’s approval.
  • Coordinate enrolments on Maintenance Support Plans (MSPs) as required.
  • Communicate between Clients and TAG for flight crew recruitment in order to achieve shortest lead time in crew recruitment.
  • Communicate with the flight crew proactively to ensure the crew understand the client’s expectation.
  • Ensure aircraft insurance certificates are in order.


Reporting

  • Produce monthly reports for Clients.
  • Organize annual client reviews.
  • Advisory role to provide early warning of potential problems.

JOB REQUIREMENTS

Requirements:

  • Fully qualified with relevant academic qualification
  • More than 5 years aviation industry experience and client relationship management
  • Strong negotiation, presentation and interpersonal skills
  • Financially competent in setting and meeting budgets
  • Ability to work independently and drive for results
  • Knowledge of local aviation regulatory environment and statutory requirements
  • Fluency in English, Cantonese and Mandarin


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