Job Responsibilities:

General

• Responsible for aircraft management client accounts from the first days of the Agreement until termination.
• Pro-active monitoring of client accounts.
• To maintain good working relationship with the client and client’s representative.
• Overview of aircraft financial status.
• Suggest changes when required by specific clients or market development.

Start-up & Termination

• Supervision of aircraft induction “start-up” process.
• Establish a relationship with the Client and/or Client’s office or representative.
• Obtain essential information for meetings and following up all action items need to be completed in timely manner.
• Prepare take-over from BD – ensure all relevant Client and aircraft information is collected.
• Handle requests on aircraft sale.
• Supervision of smooth exit and handover to the next operator or assist in the sale process.

Operations

• Monitor aircraft operations to ensure the smooth running of the assigned accounts.
• Communicate with Clients and/or representatives on a regular basis to maintain and build a trusting relationship.
• Monitor accounts pro-actively by liaising with all departments to ensure all relevant information to be distributed correctly.
• Liaise with other TAG entities, vendors and suppliers while maintaining a good relationship to ensure TAG has the most updated information.
• Handle requests on aircraft/crew base change, aircraft type change, change of registration and aircraft financing / re-financing.
• Compile incident report and explanation to client when necessary.
• Coordinate with FMT team on incident report and insurance claims submission.
• Follow up with insurance brokers and underwriters to achieve shortest lead time in insurance claims.
• Delivering message to client whenever a renewal of the company policy (e.g. annual leave and travel policy).
• Liaise with CAM and FMT to present the scheduled maintenance plan to the client and seek client’s approval.
• Coordinate enrolments on Maintenance Support Plans (MSPs) as required.
• Communicate between Clients and TAG for flight crew recruitment in order to achieve shortest lead time in crew recruitment.
• Communicate with the flight crew proactively to ensure the crew understand the client’s expectation.
• Ensure aircraft insurance certificates are in order.

Reporting

• Produce monthly reports for Clients.
• Organize annual client reviews.
• Advisory role to provide early warning of potential problems.

JOB REQUIREMENTS

Requirements:

• Fully qualified with relevant academic qualification
• More than 5 years aviation industry experience and client relationship management
• Strong negotiation, presentation and interpersonal skills
• Financially competent in setting and meeting budgets
• Ability to work independently and drive for results
• Knowledge of local aviation regulatory environment and statutory requirements
• Fluency in English, Cantonese and Mandarin